Customer experience for Shopify brands, delivered with Branva, the agency I founded. Support that answers fast and on-brand, proactive answers before questions become tickets, and post-purchase care that brings customers back. At Shift, customer response times dropped 40%. Scoped on a free call. See pricing.
Every ad you pay for sends people who will have questions. Slow or generic answers lose sales and second orders. When support is fast, accurate and sounds like your brand, conversion and repeat purchase both improve, and that shows up in the same numbers I report for ads: new customer acquisition cost and blended return.
I run and manage Branva, including its team of customer success executives. I set the customer experience plan and connect it to your marketing; the customer success team builds and runs the support workflows day to day, under my management.
$300 USD, fixed
Written fix list and a recorded walkthrough within 3 business days of access.
$75 USD / hour
Second opinions, troubleshooting and working sessions. Available within an hour, Monday to Friday, 9am to 4pm Eastern.
$689 USD / month
Both channels managed by me, for stores spending up to $5,000 a month on ads.
$1,500 USD / month
Both channels managed by me, for stores spending up to $15,000 a month on ads.
Custom
Quoted on a free call, based on your accounts and channels.
Prices in USD. Ad spend is paid directly to Meta and Google and is not included. The first call is free. Full pricing and what's included.
Ran acquisition and lifecycle in-house as the brand's performance marketer and Marketing Director, then after its acquisition, returned through Branva to grow monthly revenue 491% across email, Meta and Google.
Took over ads, tracking and lifecycle for a zero-nicotine lifestyle pouch brand that two prior agencies had left fragmented, and grew total store revenue 300% in 30 days.
Faster, clearer answers convert more of the visitors you already paid for and bring more of them back. That lowers what each customer costs across the whole store.
Not unless you want us to. AI-assisted workflows help your team handle more, faster, with a person approving what goes out. If you'd rather hand support over, Branva's customer success executives can run it, managed by me.
Gorgias is the most common. The approach works with any helpdesk connected to Shopify.
It's scoped on a free call, based on ticket volume and what's already in place.
A free 30-minute call. Bring your ad account and Shopify numbers if you can. You leave with a short list of priorities, whether or not we work together.